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Sinclair College

AUT 1111 Automotive Service Consulting & Advising

Introduction to service department as it pertains to a service consultant or service advisor at automotive repair facility. Skill development for intake of vehicle, preparing repair order, communicating with customer and selling of labor and parts.

Prerequisites: NONE

Course Outcomes
  • Gather the proper vehicle information that is required for a well-written repair order.
  • Gather the proper information to prepare a parts and labor estimate for a customer
  • Demonstrate the workflow from vehicle intake to delivery in an automotive repair facility
  • Demonstrate how to communicate with customers and coworkers in an automotive repair facility
Credit Hours: 2
  • Classroom: 2 hours
  • Division: Science, Mathematics and Engineering
  • Department: Automotive Technology
  • Repeatable Credit: No
  • Offered Online: No
Available Sections
Not currently offered this term