Sinclair College Catalog

Skip to main content
Sinclair College

BIS 1400 Customer Service

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Prerequisites: None

Course Outcomes
  • Apply appropriate customer service skills in a variety of settings such as face-to-face, telephone, and online.
  • Discuss emerging technologies within customer service, to include web based and phone based customer service.
  • Learn and apply skills necessary to thrive in the field of customer service.
Credit Hours: 3
  • Classroom: 3 hours
  • Division: Business and Public Services
  • Department: Business Information Systems
  • Repeatable Credit: No
  • Offered Online: Yes
Available Sections
Online Learning
Online Learning
Faculty: Gilkey
Term: Spring 2024
Format: Complete work online when it fits your schedule, while adhering to weekly deadlines. No scheduled meeting times. Requires computer and high-speed internet.
Course Fee: $22.50
Open Seats: 3
Section: 501
Open Seats: 3
Section: 501
Online Learning
Online Learning
Faculty: Gilkey
Term: Spring 2024
Format: Complete work online when it fits your schedule, while adhering to weekly deadlines. No scheduled meeting times. Requires computer and high-speed internet.
Course Fee: $22.50
Open Seats: 2
Section: 502
Open Seats: 2
Section: 502
Online Learning
Online Learning
Faculty: Carpenter
Term: Spring 2024
Format: Complete work online when it fits your schedule, while adhering to weekly deadlines. No scheduled meeting times. Requires computer and high-speed internet.
Course Fee: $22.50
Open Seats: 8
Section: 503
Open Seats: 8
Section: 503
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Hairston
Term: Spring 2024
Format: Condensed content. Shorter than normal term - meets once or a few times only. Credit earned though an agreement between faculty and student. Can be longer or shorter than normal term. Two or more courses taken together with shared content.
Restrictions: Independent Study Student, Correctional Facility Institutions
Open Seats: 26
Section: 627
Open Seats: 26
Section: 627
Face to Face
Downtown Dayton Campus
Madison Correctional
Faculty: Mitchell
Term: Spring 2024
Format: Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 13
Meets: W from 8:00AM to 10:40AM
Section: 607
Open Seats: 13
Meets: W from
8:00AM to 10:40AM
Section: 607
Face to Face
Downtown Dayton Campus
Madison Correctional
Faculty: Mitchell
Term: Spring 2024
Format: Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 14
Meets: M from 5:30PM to 8:10PM
Section: 606
Open Seats: 14
Meets: M from
5:30PM to 8:10PM
Section: 606
Face to Face
Downtown Dayton Campus
Ross Correctional Institution
Faculty: Ragland
Term: Spring 2024
Format: Condensed content. Shorter than normal term - meets once or a few times only. Two or more courses taken together with shared content. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 14
Meets: M from 5:30PM to 8:10PM
Section: 615
Open Seats: 14
Meets: M from
5:30PM to 8:10PM
Section: 615
Face to Face
Downtown Dayton Campus
Trumball Correctional Camp Institution
Faculty: Palmer
Term: Spring 2024
Format: Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 5
Meets: M from 5:30PM to 8:10PM
Section: 621
Open Seats: 5
Meets: M from
5:30PM to 8:10PM
Section: 621
Face to Face
Downtown Dayton Campus
Ohio State Pen Corrections
Faculty: Jackson
Term: Spring 2024
Format: Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 24
Meets: T from 5:30PM to 8:10PM
Section: 612
Open Seats: 24
Meets: T from
5:30PM to 8:10PM
Section: 612
Face to Face
Downtown Dayton Campus
Trumbull Correctional Institute
Faculty: Procopio
Term: Spring 2024
Format: Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 10
Meets: T from 5:30PM to 8:10PM
Section: 622
Open Seats: 10
Meets: T from
5:30PM to 8:10PM
Section: 622
Face to Face
Downtown Dayton Campus
Warren Correctional Institution
Faculty: Hairston
Term: Spring 2024
Format: Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 11
Meets: T from 5:30PM to 8:10PM
Section: 623
Open Seats: 11
Meets: T from
5:30PM to 8:10PM
Section: 623
Face to Face
Downtown Dayton Campus
Ross Correctional Institution
Faculty: Ragland
Term: Spring 2024
Format: Condensed content. Shorter than normal term - meets once or a few times only. Two or more courses taken together with shared content. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 17
Meets: W from 5:30PM to 8:10PM
Section: 616
Open Seats: 17
Meets: W from
5:30PM to 8:10PM
Section: 616
Face to Face
Downtown Dayton Campus
Southern Ohio Correction Facility
Faculty: Ragland
Term: Spring 2024
Format: Condensed content. Shorter than normal term - meets once or a few times only. Two or more courses taken together with shared content. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 11
Meets: W from 5:30PM to 8:10PM
Section: 620
Open Seats: 11
Meets: W from
5:30PM to 8:10PM
Section: 620
Face to Face
Downtown Dayton Campus
Ross Correctional Institution
Faculty: Ragland
Term: Spring 2024
Format: Condensed content. Shorter than normal term - meets once or a few times only. Two or more courses taken together with shared content. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 18
Meets: TH from 5:30PM to 8:10PM
Section: 617
Open Seats: 18
Meets: TH from
5:30PM to 8:10PM
Section: 617