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Sinclair College

BIS 1400 Customer Service

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Prerequisites: NONE

Course Outcomes
  • Apply appropriate customer service skills in a variety of settings such as face-to-face, telephone, and online.
  • Discuss emerging technologies within customer service, to include web based and phone based customer service.
  • Learn and apply skills necessary to thrive in the field of customer service.
Credit Hours: 3
  • Classroom: 3 hours
  • Division: Business and Public Services
  • Department: Business Information Systems
  • Repeatable Credit: No
  • Offered Online: Yes
Available Sections
Online Learning
Online Learning
Faculty: Gilkey
Term: Spring 2021
Format: Complete work online when it fits your schedule while adhering to weekly deadlines. Requires computer and high-speed internet.
Note: MS Office 2019 Required
Course Fee: $22.50
Open Seats: 3
Section: 500
Open Seats: 3
Section: 500
Online Learning
Online Learning
Faculty: Reindl Johnson
Term: Spring 2021
Format: Complete work online when it fits your schedule while adhering to weekly deadlines. Requires computer and high-speed internet.
Course Fee: $22.50
Open Seats: 2
Section: 501
Open Seats: 2
Section: 501
Online Learning
Online Learning
Faculty: Reindl Johnson
Term: Spring 2021
Format: Complete work online when it fits your schedule while adhering to weekly deadlines. Requires computer and high-speed internet.
Course Fee: $22.50
Open Seats: 15
Section: 503
Open Seats: 15
Section: 503
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Groff
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 24
Section: 642
Open Seats: 24
Section: 642
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Brown
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 11
Section: 601
Open Seats: 11
Section: 601
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 16
Section: 602
Open Seats: 16
Section: 602
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 11
Section: 603
Open Seats: 11
Section: 603
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 21
Section: 606
Open Seats: 21
Section: 606
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Brown
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 4
Section: 608
Open Seats: 4
Section: 608
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Holloway
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 14
Section: 609
Open Seats: 14
Section: 609
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Brown
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 23
Section: 610
Open Seats: 23
Section: 610
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Holloway
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 7
Section: 611
Open Seats: 7
Section: 611
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 7
Section: 612
Open Seats: 7
Section: 612
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Groff
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 18
Section: 613
Open Seats: 18
Section: 613
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Brown
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 1
Section: 614
Open Seats: 1
Section: 614
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 25
Section: 615
Open Seats: 25
Section: 615
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 25
Section: 616
Open Seats: 25
Section: 616
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Brown
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 18
Section: 619
Open Seats: 18
Section: 619
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 16
Section: 621
Open Seats: 16
Section: 621
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 15
Section: 622
Open Seats: 15
Section: 622
Face to Face
Downtown Dayton Campus
Location to be announced
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 27
Section: 624
Open Seats: 27
Section: 624
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 17
Section: 625
Open Seats: 17
Section: 625
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 26
Section: 626
Open Seats: 26
Section: 626
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Groff
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 22
Section: 627
Open Seats: 22
Section: 627
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Sutton
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 17
Section: 629
Open Seats: 17
Section: 629
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Edwards
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 26
Section: 633
Open Seats: 26
Section: 633
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Ragland
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 9
Section: 636
Open Seats: 9
Section: 636
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Mathias
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 16
Section: 638
Open Seats: 16
Section: 638
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Procopio
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 7
Section: 639
Open Seats: 7
Section: 639
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Harmon
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 22
Section: 640
Open Seats: 22
Section: 640
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Mathias
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 9
Section: 641
Open Seats: 9
Section: 641
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Williams
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 19
Section: 645
Open Seats: 19
Section: 645
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Williams
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 22
Section: 646
Open Seats: 22
Section: 646
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Foster
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 14
Section: 649
Open Seats: 14
Section: 649
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Williams
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 6
Section: 651
Open Seats: 6
Section: 651
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Mitchell
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 14
Section: 652
Open Seats: 14
Section: 652
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Mitchell
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 19
Section: 653
Open Seats: 19
Section: 653
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Foster
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 12
Section: 655
Open Seats: 12
Section: 655
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Mitchell
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 17
Section: 656
Open Seats: 17
Section: 656
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Mitchell
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 20
Section: 658
Open Seats: 20
Section: 658
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Mitchell
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 22
Section: 659
Open Seats: 22
Section: 659
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Williams
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 8
Section: 660
Open Seats: 8
Section: 660
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Hankins-Miller
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 19
Section: 662
Open Seats: 19
Section: 662
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Hankins-Miller
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 9
Section: 664
Open Seats: 9
Section: 664
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Williams
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 10
Section: 665
Open Seats: 10
Section: 665
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Williams
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 20
Section: 668
Open Seats: 20
Section: 668
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Hankins-Miller
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 2
Section: 669
Open Seats: 2
Section: 669
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Foster
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 23
Section: 670
Open Seats: 23
Section: 670
Face to Face
Downtown Dayton Campus
Location to be announced
Faculty: Hankins-Miller
Term: Spring 2021
Format: Course meets in person on scheduled day(s) and time(s).
Restrictions: Correctional Facility Institutions
Note: Blended Modality
Open Seats: 20
Section: 671
Open Seats: 20
Section: 671