Sinclair College Catalog

Skip to main content
Sinclair College

BIS 1400 Customer Service

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Prerequisites: NONE

Course Outcomes
  • Apply appropriate customer service skills in a variety of settings such as face-to-face, telephone, and online.
  • Discuss emerging technologies within customer service, to include web based and phone based customer service.
  • Learn and apply skills necessary to thrive in the field of customer service.
Credit Hours: 3
  • Classroom: 3 hours
  • Division: Business and Public Services
  • Department: Business Information Systems
  • Repeatable Credit: No
  • Offered Online: Yes