BIS 1400 Customer Service
Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.
Prerequisites: None
Course Outcomes
- Apply appropriate customer service skills in a variety of settings such as face-to-face, telephone, and online.
- Discuss emerging technologies within customer service, to include web based and phone based customer service.
- Learn and apply skills necessary to thrive in the field of customer service.
Credit Hours: 3
- Classroom: 3 hours
- Division: Business and Public Services
- Department: Business Information Systems
- Repeatable Credit: No
- Offered Online: Yes
Online Learning
Faculty: Reindl Johnson
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Complete work online when it fits your schedule, while adhering to weekly deadlines. No scheduled meeting times. Requires computer and high-speed internet.
Course Fee: $22.50
Open Seats: 4
Section: 5T0
Open Seats: 4
Section: 5T0
Downtown Dayton Campus
Ohio State Pen Corrections
Faculty: Palmer
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 25
Meets: M from 5:00PM to 7:40PM
Section: 613
Open Seats: 25
Meets: M from
5:00PM to 7:40PM
5:00PM to 7:40PM
Section: 613
Downtown Dayton Campus
Trumbull Correctional Institute
Faculty: Palmer
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 12
Meets: TH from 5:00PM to 7:40PM
Section: 619
Open Seats: 12
Meets: TH from
5:00PM to 7:40PM
5:00PM to 7:40PM
Section: 619
Downtown Dayton Campus
Madison Correctional
Faculty: Allen
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 17
Meets: T from 5:30PM to 8:10PM
Section: 606
Open Seats: 17
Meets: T from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 606
Downtown Dayton Campus
Warren Correctional Institution
Faculty: Payne
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 19
Meets: T from 5:30PM to 8:10PM
Section: 622
Open Seats: 19
Meets: T from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 622
Downtown Dayton Campus
Ross Correctional Institution
Faculty: Ragland
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Two or more courses taken together with shared content. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 19
Meets: W from 5:30PM to 8:10PM
Section: 615
Open Seats: 19
Meets: W from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 615
Downtown Dayton Campus
Southern Ohio Correction Facility
Faculty: Ragland
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Two or more courses taken together with shared content. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 18
Meets: W from 5:30PM to 8:10PM
Section: 618
Open Seats: 18
Meets: W from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 618
Downtown Dayton Campus
Trumbull Correctional Institute
Faculty: Procopio
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 6
Meets: W from 5:30PM to 8:10PM
Section: 620
Open Seats: 6
Meets: W from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 620
Downtown Dayton Campus
Correctional Reception Center
Faculty: Bullock
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 11
Meets: TH from 5:30PM to 8:10PM
Section: 602
Open Seats: 11
Meets: TH from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 602
Downtown Dayton Campus
Madison Correctional
Faculty: Allen
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 10
Meets: TH from 5:30PM to 8:10PM
Section: 607
Open Seats: 10
Meets: TH from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 607
Downtown Dayton Campus
Southern Ohio Correction Facility
Faculty: Ragland
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Two or more courses taken together with shared content. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 15
Meets: TH from 5:30PM to 8:10PM
Section: 617
Open Seats: 15
Meets: TH from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 617
Downtown Dayton Campus
Warren Correctional Institution
Faculty: Williams
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 15
Meets: TH from 5:30PM to 8:10PM
Section: 621
Open Seats: 15
Meets: TH from
5:30PM to 8:10PM
5:30PM to 8:10PM
Section: 621
Downtown Dayton Campus
Ross Correctional Institution
Faculty: Ragland
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Two or more courses taken together with shared content. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 14
Meets: M from 6:00PM to 8:40PM
Section: 614
Open Seats: 14
Meets: M from
6:00PM to 8:40PM
6:00PM to 8:40PM
Section: 614
Downtown Dayton Campus
Location to be announced
Faculty: Croft
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 5
Section: 625
Open Seats: 5
Section: 625
Downtown Dayton Campus
Location to be announced
Faculty: Demostenes
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 12
Section: 626
Open Seats: 12
Section: 626
Downtown Dayton Campus
Location to be announced
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 27
Section: 633
Open Seats: 27
Section: 633
Downtown Dayton Campus
Location to be announced
Faculty: Dusi
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 7
Section: 637
Open Seats: 7
Section: 637
Downtown Dayton Campus
Location to be announced
Faculty: Crosby
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 18
Section: 638
Open Seats: 18
Section: 638
Downtown Dayton Campus
Location to be announced
Faculty: Brown
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 9
Section: 639
Open Seats: 9
Section: 639
Downtown Dayton Campus
Location to be announced
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 27
Section: 642
Open Seats: 27
Section: 642
Downtown Dayton Campus
Location to be announced
Faculty: Beghtel
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 18
Section: 644
Open Seats: 18
Section: 644
Downtown Dayton Campus
Location to be announced
Faculty: Ziswiler
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 27
Section: 646
Open Seats: 27
Section: 646
Downtown Dayton Campus
Location to be announced
Faculty: Crosby
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 25
Section: 649
Open Seats: 25
Section: 649
Downtown Dayton Campus
Location to be announced
Faculty: Hairston
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Course meets in person on scheduled days and times.
Restrictions: Correctional Facility Institutions
Open Seats: 12
Section: 650
Open Seats: 12
Section: 650