BIS 1400 Customer Service

Introduction to concepts of customer service. Topics to include: face-to-face and phone-based communication with customers, professionalism and workplace behavior, decision making, problem solving, conflict resolution and negotiation skills, use of emerging technologies, role-play scenarios, case studies and preparation for career advancement.

Prerequisites: NONE

Course Outcomes

• Apply appropriate customer service skills in a variety of settings such as face-to-face, telephone, and online.
• Discuss emerging technologies within customer service, to include web based and phone based customer service.
• Learn and apply skills necessary to thrive in the field of customer service.

Credit Hours: 3

• Classroom: 3 hours

• Division: Business and Public Services
• Department: Business Information Systems

• Repeatable Credit: No
• Offered Online: Yes