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Sinclair College

CIS 2711 Enterprise Desktop Support Technician

Intermediate and advanced problem solving techniques for Windows desktop operating systems. Includes network and cloud applications and remote access administration. Configure and problem solve operating system functions in real world hands on labs.

Prerequisites: CIS 1107 and CIS 2731

Course Outcomes
  • Identify and resolve performance issues and hardware failure. Analyze hard drive utilization and optimize virtual memory.
  • Identify and resolve issues with software installation, configuration, permissions, and licensing restrictions.
  • Identify and resolve wireless connectivity issues. Check and resolve problems with signal strength, wireless profiles, and mobile devices.
Credit Hours: 3
  • Classroom: 3 hours
  • Division: Business and Public Services
  • Department: Computer Science and Information Technology
  • Repeatable Credit: No
  • Offered Online: No
Available Sections
Online Learning
Online Learning
Faculty: Brown
Term: Summer 2023
Format: Condensed content. Shorter than normal term. Credit earned though an agreement between faculty and student. Can be longer or shorter than normal term. Complete work online when it fits your schedule, while adhering to weekly deadlines. No scheduled meeting times. Requires computer and high-speed internet.
Restrictions: Independent Study Student
Course Fee: $22.50
Open Seats: 1
Section: 500
Open Seats: 1
Section: 500