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Sinclair College

HMT 1136 Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations.

Prerequisites: HMT 1105

Course Outcomes
  • Discuss the sales dimension of the reservations process and identify the tools managers use to track and control reservations
  • Perform the seven steps of registration process and discuss creative registration options
  • Perform the seven steps related to the check-out and account settlement process
Credit Hours: 2
  • Classroom: 2 hours
  • Division: Business and Public Services
  • Department: Hospitality Management
  • Repeatable Credit: No
  • Offered Online: No
Available Sections
Virtual Learning
Virtual Learning
Faculty: Sampier
Term: Spring 2021
Format: Condensed content. Shorter than normal term - meets once or a few times only. Course meets virtually during scheduled day(s) and time(s), with some online content. Check the schedule to confirm days and times your class will meet virtually. Requires computer and high-speed internet.
Note: A Term
Open Seats: 19
Meets: MW from 5:00PM to 6:50PM
Section: AN2
Open Seats: 19
Meets: MW from
5:00PM to 6:50PM
Section: AN2