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Sinclair College

HMT 1136 Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations.

Prerequisites: HMT 1105

Course Outcomes
  • Discuss the sales dimension of the reservations process and identify the tools managers use to track and control reservations
  • Perform the seven steps of registration process and discuss creative registration options
  • Perform the seven steps related to the check-out and account settlement process
Credit Hours: 2
  • Classroom: 2 hours
  • Division: Business and Public Services
  • Department: Hospitality Management
  • Repeatable Credit: No
  • Offered Online: No
Available Sections
Not currently offered this term