HMT 1136 Front Office Operations
This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations.
Prerequisites: HMT 1105
Course Outcomes
- Discuss the sales dimension of the reservations process and identify the tools managers use to track and control reservations
- Perform the seven steps of registration process and discuss creative registration options
- Perform the seven steps related to the check-out and account settlement process
Credit Hours: 2
- Classroom: 2 hours
- Division: Business and Public Services
- Department: Hospitality Management
- Repeatable Credit: No
- Offered Online: No
Online Learning with Meeting Times
Online
Term: Spring 2024
Format: Condensed content. Shorter than normal term - meets once or a few times only. Course meets online during scheduled days and times, with additional online content. Check the schedule to confirm the days and times your class will meet online. Requires computer and high-speed internet.
Note: B Term
Course Fee: $15.00
Open Seats: 25
Meets: MW from 5:00PM to 6:50PM
Section: BN1
Open Seats: 25
Meets: MW from
5:00PM to 6:50PM
5:00PM to 6:50PM
Section: BN1