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Sinclair College

Call Center/Customer Service (CC.S.STC)

  • Division: Business and Public Services
  • Department: Business Information Systems

This certificate is designed for those interested in working in a customer service center, help desk, call center, or medical scheduling environment. All students will learn customer service skills and telephone techniques, as well as software applications and keyboarding. Students then choose an area of focus to strengthen industry-specific knowledge in general call center, IT help desk, health care, or medical office.

Curriculum
BIS 1120 Introduction to Software Applications 3 Credits BIS 1201 Keyboarding & Document Formatting 3 Credits BIS 1400 Customer Service 3 Credits COM 2206 Interpersonal Communication 3 Credits
  • (HIM 1101 AND BIS 2180 OR ALH 1102 AND HIM 1101 AND MAS 1110 OR CIS 1107 AND CIS 1130 OR MAN 1107 OR MAN 2150 AND BIS 1230 OR BIS 1260) 5 to 7 Credits