Customer Service Specialist (CUS.S.STC)
- Division: Business and Public Services
- Department: Business Information Systems
This one course certificate is designed for those seeking employment within a call center environment or those interested in improving their customer service skills and telephone techniques. Call centers have become quite sophisticated with effective measures for productivity. Students will learn how a call center operates and how the productivity measures are used.
Students who complete the Customer Service Specialist STC will receive a certificate from the National Seminars Training stating that they are Customer Service Certified. This certificate is also endorsed by the International Customer Service Association.