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Sinclair College

Customer Service Specialist (CUS.S.STC)

  • Division: Business and Public Services
  • Department: Business Information Systems
This one course certificate is designed for those seeking employment within a call center environment or those interested in improving their customer service skills and telephone techniques. Call centers have become quite sophisticated with effective measures for productivity. Students will learn how a call center operates and how the productivity measures are used.
Program Accreditation

Students who complete the Customer Service Specialist STC will receive a certificate from the National Seminars Training stating that they are Customer Service Certified. This certificate is also endorsed by the International Customer Service Association.